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Privacy Policy: Who's Your Trainer (Remote Coaching)

Who's Your Trainer · Dave Leek

Effective date: October 14, 2026 · Last updated: October 14, 2026

This Privacy Policy explains how I collect, use, store and share your personal information when you use remote coaching or my website (www.whosyourtrainer.com). I've kept it plain and short. Questions? Email me at daveleek1@hotmail.com.

I handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any similar provincial rules that apply.

1. Who I am

Dave Leek, operating as Who's Your Trainer (sole proprietor)

723 Guiness Way, London, Ontario

Email: daveleek1@hotmail.com

Website: www.whosyourtrainer.com

2. What I collect

I only collect what I need to coach you safely, bill you, and talk with you. Depending on how you work with me, that can include:

  • Website / application (Jotform): Name, email, phone, location, goals, schedule, how you found me, and other answers on the short application form

  • Intake forms (Jotform): Contact details, date of birth, emergency contact, health screening (PAR-Q+ style), injuries, medications, lifestyle and nutrition habits, training history, goals, preferences, waiver and e-signature; for clients under 18, parent/guardian details and consent

  • Payments (PayPal): Name, email, billing country/province, payment status and subscription details. I never see or store your full card or bank number

  • Program app (TrainHeroic): Workout logs, check-ins, messages, notes, form videos, and any progress photos or measurements you choose to share

  • Call booking (Cal.com): Name, email, and the call times you book

  • Email (Microsoft Outlook / Hotmail): Messages you send me and my replies

  • Website: Basic technical data a typical website sees (for example, pages visited), if my site tools collect it

I do not sell your personal information.

3. Why I use it

I use your information to:

  • decide if remote coaching is a fit and set up your account;

  • build and adjust your program, keep you safe, and reply to messages and calls;

  • process payments, refunds, cancellations and pauses;

  • send coaching-related emails (welcome, check-ins, billing, Terms updates);

  • improve how I deliver coaching; and

  • meet legal, tax and insurance record-keeping needs.

I use an AI writing assistant to help draft some check-in notes from your check-ins and logs. I review, edit and approve every message before it goes to you.

4. Where it's stored and who sees it

Your information is stored in the tools I use to run coaching:

  • Jotform — application, intake and waiver

  • PayPal — payments and subscriptions

  • TrainHeroic — program, logs, notes and in-app messages

  • Cal.com — consult and coaching-call bookings

  • Microsoft Outlook (Hotmail) — email

These providers may store data on servers outside Canada (for example, in the United States). I only share what's needed for them to provide their service. I don't share your health or coaching details with anyone else unless you ask me to, you give written permission, or the law requires it.

5. How long I keep it

I keep coaching and related records for 7 years, which covers typical tax, insurance and professional needs. After that, I delete or anonymize them where I reasonably can. You can ask me sooner to delete something; if I still need a record for legal or safety reasons, I'll tell you.

6. Your choices

Under PIPEDA you can:

  • ask to see the personal information I hold about you;

  • ask me to correct anything that's wrong or incomplete;

  • withdraw consent for some uses (which may mean I can't keep coaching you safely); and

  • ask me to delete information I no longer need to keep.

Email daveleek1@hotmail.com and I'll respond as soon as I can, normally within 30 days.

You can also withdraw permission for testimonials or photos anytime (see the Terms of Service). I'll stop new use and remove past posts I control where I reasonably can.

7. Security

I use reputable services with their own security practices, and I limit access to your information to what's needed for coaching and billing. No online system is perfectly secure. If there's a breach that creates a real risk of harm, I'll notify you and the Privacy Commissioner of Canada as the law requires.

8. Children and clients under 18

Remote coaching for clients under 18 needs a parent or legal guardian's consent. I collect the parent/guardian's contact details and signed consent as part of the intake. The parent/guardian is the account holder for billing and privacy requests about that client.

9. Links to other sites

My website and emails may link to PayPal, TrainHeroic, Cal.com, Jotform or other sites. Their privacy policies cover what they collect when you use them.

10. Changes to this policy

I may update this Privacy Policy from time to time. I'll post the new version at https://www.whosyourtrainer.com/privacy with a new "Last updated" date. For important changes that affect how I use your information, I'll email current clients with reasonable notice (aligned with the Terms of Service, normally at least 30 days).

11. Contact and complaints

Privacy questions or requests: daveleek1@hotmail.com

If you're not satisfied with how I've handled your information, you can contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/

Effective date: October 14, 2026

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